Before work begins
You may cancel a scheduled consultation more than 48 hours before its start for a full refund. If you cancel between 24 and 48 hours before the appointment, 75% is refundable. Cancellations with less than 24 hours’ notice are non-refundable because the reserved time is unlikely to be reassigned.
Rescheduling and no-shows
One reschedule is available without charge when requested at least 24 hours before the appointment. Later requests may be treated as cancellation. If you do not attend and have not contacted us, the fee is non-refundable. We will wait 15 minutes and make a reasonable attempt to reach you.
Work already started
For services involving intake analysis, document review, research, or a written brief, completed work is deducted at the agreed or proportionate rate. If you cancel after work begins but before delivery, any refund covers only the unperformed portion.
A completed consultation, delivered review, or delivered written brief is generally non-refundable. Dissatisfaction caused solely by an authority’s requirements or decision does not make completed guidance refundable.
Deposits and purchased materials
Where a larger review requires a deposit, the written quote states the amount and milestone it secures. A deposit is refundable before reserved work begins, less disclosed payment-provider charges where lawful. Costs specifically approved for translations, records, courier service, or other third-party materials are non-refundable once purchased. We do not purchase such items without prior written agreement.
When we cancel
If we cancel and cannot offer a reasonable replacement time, you may choose a full refund for unperformed work. If we determine after payment that the matter requires legal representation outside our scope, we refund the unperformed service.
Requesting a refund
Email info@signal-craftcore.digital with your name, service, appointment date, and reason for the request. Do not include sensitive migration documents. We respond within five business days.
Approved refunds are returned to the original payment method where possible and are initiated within ten business days. Your bank or payment provider may require additional processing time.
Exceptions
Mandatory consumer rights take priority over this policy. We assess exceptional events such as serious illness or bereavement reasonably and may request limited supporting information, with unnecessary details redacted.